AUSTRALIAN E-MARKETING CODE OF PRACTICE - DEVELOPED BY THIS ACA ENDORSED COMMITTEE

			Date: December 2004

		H	SCHEDULE - ACA ACCREDITED INDUSTRY BODIES

	INDEX

A: Web-based facilities for Code and applications for signatory status
B: Complaint handling procedures
C: Listing on ACA website

RUBAC Electronic Information Management Methodology - Copyright of Hamme Family Trust

H. SCHEDULE - CRITERIA THE ACA WILL CONSIDER IN ACCREDITING RECOGNISED INDUSTRY BODIES 
FOR THE PURPOSES OF THE AUSTRALIAN EMARKETING CODE OF PRACTICE.

To be accredited as a Recognised Industry Body for the purposes of the Australian eMarketing Code of 
Practice (the Code), the ACA will require bodies to meet the following criteria:

A	Web-based facilities for Code and applications for signatory status

1	The Body must post on its website in a reasonably prominent position:

	a	A copy of the Code;

	b	A web-based application form supplied by the ACA for signatory status to 
		the Code.

2	The Body must have a process for:

	a	Receipt of completed applications forms from their members;

	b	Supplying copies of these completed forms to the ACA.

B	Complaint handling procedures

3	In addition to the Body complying with the Code Rules Complaints received by the
	Australian Communications Authority - 12.12-12.24 (section D), the proposed Complaint 
	handling procedures of the Recognised Industry Body must have the following 
	characteristics:

	a	ACCESSIBILITY: The procedures must be readily available to complainants referred
		by the ACA, easy to use and have no cost barriers;

	b	INDEPENDENCE: The decision-making process and administration will be independent 
		of the members who may receive Complaints;

	c	FAIRNESS: The procedures will produce decisions which are fair and seen to be 
		fair by observing the principles of procedural fairness, by making decisions on
		the information before it and by having specific criteria upon which its
		decisions are based;

	d	ACCOUNTABILITY: Decisions and systemic issues identified from Complaints will be 
		reported to the ACA who in its regulatory role may report publicly on this 
		aggregated information; and

	e	EFFICIENCY: The process will operate efficiently by having appropriate and 
		comprehensive terms of reference and periodic independent reviews of its 
		performance.

	These characteristics are based on and further detail can be found at: 

	Benchmarks for Industry-Based Customer Dispute Resolution Schemes,available at:
	http://www.selfregulation.gov.au/publications/BenchmarksForIndustry-BasedCustomerDisputeResolutionSchemes/index.asp

	The ACA reserves the right to remove accreditation of a Recognised Industry Body should 
	any of these criteria not be met in future.

C	Listing on ACA website

4	Recognised Industry Bodies and their website addresses will be listed on
	the ACA's website at www.aca.gov.au.

	Applications for nomination as a Recognised Industry Body should address the
	above criteria and be made in writing to:

	Executive Manager
	Consumer and Universal Service Group
	Australian Communications Authority
	PO Box 13112 Law Courts
	Melbourne VIC 3001

	Or by email: Anti-SpamTeam@aca.gov.au