ORGANISATION FOR ECONOMIC CO-OPERATION AND DEVELOPMENT
CALL FOR TENDER FOR THE FULFILMENT, DISTRIBUTION AND CUSTOMER SERVICES OECD/ICT/EXD/PCM/PAC/PUB/04/172 Closing date: 13th December 2004 - 11h00 Paris time
A FOREWORDARTICLE 1 - About the OECD ARTICLE 2 - OECD Centres RUBAC Electronic Information Management Methodology Copyright of Hamme Family TrustARTICLE 1 - ABOUT THE OECD The OECD groups 30 member countries in a unique forum to discuss, to develop and refine economic and social policies. They compare experiences, seek answers to common problems and work to co-ordinate domestics and international policies to help members and non-members deal with an increasingly globalised world. Their exchanges may lead to agreements to act in a formal way. The OECD is also known for "soft law" - non-binding instruments on issues. Beyond agreements, the discussions at the OECD make for better informed work within member countries' own governments across the broad spectrum of public policy and help clarify the impact of national policies on the international community. The core of original European and North American members has expanded to include Japan, Australia, New Zealand, Finland, Mexico, Korea, the Czech Republic, Hungary, Poland and the Slovak Republic. Non-members, from Brazil, China and Russia to least developed countries in Africa, Asia and elsewhere, are participating in the work of various committees. The OECD Secretariat directs the work of a large number of intergovernmental specialised committees, in which several thousands of delegates from National Administrations participate regularly. The main offices of the Secretariat are located in Paris, France, with a number of Information and Publications Centres located in A Washington D.C., USA; B Berlin, Germany; C Tokyo, Japan; and D Mexico City, Mexico. The OECD is one of the world's largest and most reliable sources of comparable statistical, economic and social data. Parts of the Secretariat collect data, monitor trends, analyse and forecast economic developments while others research social changes or evolving patterns in trade, environment, agriculture, technology, taxation and more. Based on the work of the Secretariat the OECD publishes between 180 and 200 new printed monographs a year, separated into: 1 20 standing-order themes; 2 23 printed periodical titles; 3 5 Loose-Leaf binders; and 4 various databases published on CD-Rom. At the time of writing, OECD Publishing has 3,000 titles in print and available for purchase. All publications and databases are also published online as part of a subscription-based service called SourceOECD. SourceOECD has become OECD Publishing's core product and 50% of all sales now have a SourceOECD component. This has shifted the balance between subscription and non-subscription sales to approximately 70% and 30%. Near to 40% of each print run is devoted to what we call Institutional Distribution. This encompasses mainly free distribution to Delegations to the OECD, Author Directorates, Governments and others. This distribution is done internally by the OECD, but the Contractor may be required to assist in some invoicing and possibly shipping tasks. OECD Publishing is a Division of the OECD's Public Affairs and Communications Directorate (PAC). It is responsible for the production and dissemination of OECD publications and online services. The marketing and sales of these publications and online services take place through the OECD Headquarters, OECD Centres, leading subscription agencies and a network of more than 50 regional distributors throughout the world. The OECD's Budget and Finance Service is responsible for the implementation of effective accounting policies and procedures together with the establishment of accurate financial accounting records and financial reporting. The OECD's Information Technology and Network Service (ITN) is responsible for the delivery of effective computing and communications (ICT) services in support of the work of the Secretariat and clients in national administrations. ARTICLE 2 - OECD CENTRES OECD Centres play a key role in transporting the work of the OECD to their local markets. Therefore, each Centre is required to devote time to the sales and marketing of publications. Their roles encompass working with the Contractor on customer service support, accounting issues and management of key accounts. OECD Centres are not involved in order processing and fulfilment except handling direct sales to visiting customers or special events (Over-the-Counter sales). Specific responsibilities of each Centre in the framework of sub-contracted fulfilment, distribution and customer service will be as follows: 1 Berlin Centre The Centre is responsible for promotion and marketing for the German language market and plays a key role in promoting and selling OECD´s publications especially SourceOECD in close cooperation with local distributors and agents. 2 Mexico Centre The Centre is responsible for promotion, sales and marketing for the Mexican and South American market and plays a key role in promoting and selling OECD´s publications especially SourceOECD services. The Mexico Centre does a certain amount of direct selling publications and processing fulfilment tasks directly. Further the Centre is asked to explore the market by working intensively with booksellers, agents and distributors. 3 Tokyo Centre The Centre is responsible for promotion and marketing for the Japanese and parts of the Asian market and plays a key role in promoting OECD´s publications especially SourceOECD in close cooperation with local distributors and agents. 4 Washington Centre The Centre is responsible for promotion and marketing for the US and Canadian markets and plays a key role in promoting and selling OECD´s publications especially SourceOECD in close cooperation with local distributors and agents.